Journey Customer Experience

Journey Customer Experience

Journey

How it works: Journey Customer Experience
How it works: Journey Customer Experience
How it works: Journey Customer Experience
How it works: Journey Customer Experience
How it works: Journey Customer Experience
How it works: Journey Customer Experience
How it works: Journey Customer Experience
How it works: Journey Customer Experience
How it works: Journey Customer Experience
How it works: Journey Customer Experience
Overview

Evolve your contact center from offering audio-only conversations to now include a blend of audio and digital interactions.

Journey provides a single platform for you to build digital workflows that utilize any smart device capability, from FaceID to front/rear cameras to mobile wallets and more. Expanding the tools available to support a conversation makes sensitive interactions and transactions (ex: payments, health data, PII) faster, easier, and more secure.

All customer entered data is protected with Journey’s patented Zero Knowledge Network, which effectively removes both Journey, and the contact center, from the flow of data by instead delivering information directly from the caller to the internal or external database that needs to receive/verify it.

Developer Resources
Privacy & Compliance
Requirements
User role
Any user
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with you

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with you and others who participate in Zoom experiences with you

Information that is necessary for the app to function properly, which may include your Zoom user ID, session IDs, meeting role, and other basic identifiers and information about your meeting, webinar, or chat.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with you

Manage preferences and settings on the account or profile using the app, which may include updating meeting and webinar configuration preferences, email notification preferences, and configuring Zoom Phone, Zoom Room, and telephony devices.

Associated with you and others who participate in Zoom experiences with you

Manage content and information generated in the context of Zoom experiences, which may include audio, video, messages, meeting or chat name, agenda, transcriptions, and responses to polls and Q&A.

Manage participants, which may include assigning participants to specific breakout rooms and specifying an interpreter for the session.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

User

user:read:user

Zoom App

zoomapp:inmeeting

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