Assembled
Assembled provides an intelligence layer that supercharges Zoom Contact Center with enhanced workforce management capabilities, empowering support teams to be in the right place and right time, every time. The integration allows customers to have ease and control in flexible scheduling and get crystal-clear visibility into real-time data that helps improve performance and productivity, all in a simple interface.
Accurate, actionable, out-of-the-box forecasting: With our easy-to-configure forecast of contact volume, you have everything you need to make accurate and efficient staffing decisions.
Fast, flexible, and intuitive scheduling: Easily create optimal schedules based on forecasted requirements, time zones, and more. Give your team up-to-date visibility with schedules that sync to Google Cal and Slack.
Robust real-time and historical reporting: You deserves so much better when it comes to metrics visibility. That’s why our analytics experience is purpose-built to optimize scheduling, help in managing your team, and hit key metrics.
Automations, optimizations, and shortcuts galore: Powered by templates, keyboard shortcuts, and blazing-fast workflows, scheduling in Assembled is 60% faster than WFM alternatives. Leverage automations to instantly build schedules at scale, including optimal placement of lunches and breaks.
Integrations that work where you work: Our best-in-class integrations are built to unify data from your favorite contact platforms, HR platforms, and collaboration tools so teams can focus more, and context-switch less.
Full customization and control with data portability: Reports can’t conform to the speed of your business. An open API and CSV exports let you access and extract the data you need and configure metrics the way you want.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
User
user:read:admin
Contact center
contact_center_report:read:admin, contact_center_queue:read:admin, contact_center_user:read:admin, contact_center_skill:read:admin, contact_center_flow:read:admin