Zoom Meetings for Zendesk by Faye

Zoom Meetings for Zendesk by Faye

Faye

How it works: Zoom Meetings for Zendesk by Faye
How it works: Zoom Meetings for Zendesk by Faye
How it works: Zoom Meetings for Zendesk by Faye
How it works: Zoom Meetings for Zendesk by Faye
How it works: Zoom Meetings for Zendesk by Faye
How it works: Zoom Meetings for Zendesk by Faye
Categories:
CRM
+1
Overview

Overview

With the Zoom Meeting for Zendesk, resolve customer inquiries faster, simplify workflows and deliver more personalized service.

  • Schedule an upcoming zoom meeting and send it to the customer via a calendar invite 
  • Launch a new or scheduled Zoom meeting from within Agent workspace without having to separately login to Zoom
  • The Zoom Meeting details, recording, transcript, chat, duration and any notes after a call are directly saved within Zendesk as an internal note.


Zendesk is a complete customer service solution that’s easy to use and scales with your business. Start a free trial today. 



Installation

This integration requires a two part installation. First, install the integration from this listing by clicking ‘Install’ at the top of this page. Then, click on this listing on the Zendesk marketplace and install the integration from that marketplace as well. Once you install from both pages you will complete the set-up process. 





Developer Resources
Privacy & Compliance
Requirements
User role
Any user
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with you

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with you and others who participate in Zoom experiences with you

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with you and others who participate in Zoom experiences with you

Manage content and information generated in the context of Zoom experiences, which may include audio, video, messages, meeting or chat name, agenda, transcriptions, and responses to polls and Q&A.

Manage participants, which may include assigning participants to specific breakout rooms and specifying an interpreter for the session.

Manage registration information, which may include scheduling Zoom experiences or adding or deleting registrants.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Meeting

meeting:write, meeting:read

Recording

recording:read

User

user:read, user_info:read

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