Theta Lake for Zoom Phone

Theta Lake for Zoom Phone

Theta Lake

How it works: Theta Lake for Zoom Phone
How it works: Theta Lake for Zoom Phone
How it works: Theta Lake for Zoom Phone
How it works: Theta Lake for Zoom Phone
How it works: Theta Lake for Zoom Phone
How it works: Theta Lake for Zoom Phone
How it works: Theta Lake for Zoom Phone
How it works: Theta Lake for Zoom Phone
Overview

The volume of digital content that requires retention and governance is growing rapidly for enterprises. With more than just keyword and lexicon searches applied to transcripts, Theta Lake can save time and money along with improving the quality of recording supervision by streamlining review workflows and better automating risk detection.


Theta Lake’s Security and Compliance Suite uses purpose-built and patent-pending NLP-based transcription relevance normalization (TranscriptionRN™). TranscriptionRN when combined with AI detection policies more effectively identifies and prioritizes potential risks for compliance and security staff than legacy approaches of applying antiquated search tools and rules to raw transcripts. Theta Lake uses that AI to power insights and provide directed workflow to add consistency, efficiency, and scale to the review process,

  • Full capture, SEC 17a-4 archiving, eDiscovery, and legal-hold of voice recordings in SOC 2 Type II data center
  • No additional / hidden storage costs for archiving + integrations into 3rd party archiving systems
  • Visual workflow editor that streamlines the process to route/assign content, prioritize recording risks, workspace for review collaboration


How Theta Lake is different from other call recording analysis vendors,

  • Automated PCI and PII redaction from both recordings and transcripts
  • NLP and Deep-Learning based policies add a purpose-built normalization filter to clean up and apply context and discern meaning to a transcript to overcome word errors improve the effectiveness of detections
  • 65+ pre-built policies across regulatory (MiFID II, GDPR), acceptable use, PCI, data leakage + ability to create company and group level policies and workflows
Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

User

user:read:admin

Group

group:read:admin

Phone

phone_voicemail:read:admin, phone:read:admin, phone_sms:read:admin, phone_recording:read:admin, phone_call_log:read:admin

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