Zoom Phone for Zendesk by Faye

Zoom Phone for Zendesk by Faye

Faye

How it works: Zoom Phone for Zendesk by Faye
How it works: Zoom Phone for Zendesk by Faye
How it works: Zoom Phone for Zendesk by Faye
How it works: Zoom Phone for Zendesk by Faye
How it works: Zoom Phone for Zendesk by Faye
How it works: Zoom Phone for Zendesk by Faye
How it works: Zoom Phone for Zendesk by Faye
How it works: Zoom Phone for Zendesk by Faye
Categories:
CRM
+1
Overview

If you have this app installed, you can continue using it until May 5, 2024. After that date, the app will no longer function. We recommend installing the Zoom Phone for Zendesk app now and uninstalling this.


With the Zendesk for Zoom Phone app, you can seamlessly access the power of Zoom’s platform from within Zendesk.


  • Make and receive Zoom Phone calls
  • Get immediate customer context from Zendesk for all your calls
  • Automatically capture call information in Zendesk


After installing, please visit the Zendesk Marketplace and install the Zoom Phone app to complete installation of the integration.

Developer Resources
Privacy & Compliance
Requirements
User role
Any user
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with you

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with you and others who participate in Zoom experiences with you

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Recording

recording:read

User

user_info:read

Phone

phone_recording:read, phone_call_log:read, phone:read

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