Tenali AI, Inc.
1. Introduction
'Tenali' is an AI-powered web application designed to assist B2B sales representatives during customer calls. By integrating advanced AI, database, and cloud technologies, Tenali provides real-time assistance by listening to sales conversations and providing immediate, conversational-style responses to customer inquiries.
2. Features and User Stories
Feature 1: Real-Time Conversational Assistance
User Story: As a sales rep, I want the AI to provide me with instant, accurate responses during calls so I can maintain the flow of the conversation and effectively address customer queries.
Feature 2: Document Search and Information Retrieval
User Story: As a sales rep, I need the ability to quickly find information from various documents such as PDFs, Word docs, or web pages, so I can provide detailed responses to customer questions.
Feature 3: Off-Call Inquiry Handling
User Story: As a sales rep, I want to query Tenali while drafting emails or preparing for calls so I can include precise and relevant information for my clients.
3. Benefits for Sales Reps
- Increased Effectivity: Immediate assistance during calls for a smooth conversation flow.
- Enhanced Knowledge: Instant retrieval of information from various documents and resources.
- Improved Customer Satisfaction: Quick, accurate responses lead to better customer experience.
- Higher Conversion Rates: Confident representatives can close deals more effectively.
4. Exclsuively on Zoom: Tenali is only exclusively only available to Zoom users. This allows us to focus more of helping existing Zoom customers get the most from their current investments. With the Zoom integration, you can now invite Tenali join your meeting and bring intelligence on every conversation you have.
May include administrator name, account email address, billing information, and account plan information.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.
May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
Information that is necessary for the app to function properly, which may include your Zoom user ID, session IDs, meeting role, and other basic identifiers and information about your meeting, webinar, or chat.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Manage cameras and microphones on the device(s) where you use this app, including switching between available cameras and microphones (e.g. laptop, webcam) and turning them on/off.
Manage your account, which may include creating sub-accounts or changing account plan options.
Manage account profile and contact information, which may include adding or removing users, or updating a user's role, group, name, display name, picture, email address, phone number, job information, location, and other profile information if authorized by a user with appropriate permissions.
Manage preferences and settings on the account or profile using the app, which may include updating meeting and webinar configuration preferences, email notification preferences, and configuring Zoom Phone, Zoom Room, and telephony devices.
Manage content and information generated in the context of Zoom experiences, which may include audio, video, messages, meeting or chat name, agenda, transcriptions, and responses to polls and Q&A.
Manage participants, which may include assigning participants to specific breakout rooms and specifying an interpreter for the session.
Manage registration information, which may include scheduling Zoom experiences or adding or deleting registrants.
User
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