Integrated Research Ltd
The IR Collaborate suite of Experience Management solutions enables enterprises and service providers with complex, multi-vendor collaboration environments to deliver the best user experience possible for Zoom and their other collaboration services, keeping them running smoothly 24/7.
Monitoring, analytics, and diagnostics to identify,
troubleshoot, and resolve the root cause of audio and video call quality issues
like connectivity, latency, jitter, packet loss throughout the entire solution
environment.
Visibility, analytics, and diagnostics to quickly identify, troubleshoot, and resolve call quality and user experience problems. Proactive surveillance and management across the entire solution environment.
End-to-end monitoring and automated alerting
of experience problems associated with Zoom calls. Identify
and resolve the problem source that impacts user experience.
A complete end-to-end graphical visualization of a user’s meeting experience.
This improves troubleshooting and accelerates problem solving leading
to faster problem resolution. You can also identify broader organizational
issues, identifying the problem source and responsibility between
user-network-internet-Zoom cloud.
Leverage out of the box dashboards or create and customize rich dashboards, data
explorations, and views just the way you want.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Phone
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