IR Collaborate - Experience Management Zoom Phone

IR Collaborate - Experience Management Zoom Phone

Integrated Research Ltd

How it works: IR Collaborate - Experience Management Zoom Phone
How it works: IR Collaborate - Experience Management Zoom Phone
How it works: IR Collaborate - Experience Management Zoom Phone
How it works: IR Collaborate - Experience Management Zoom Phone
Categories:
Overview

The IR Collaborate suite of Experience Management solutions enables enterprises and service providers with complex, multi-vendor collaboration environments to deliver the best user experience possible for Zoom and their other collaboration services, keeping them running smoothly 24/7.

Product Features

Call quality and user experience

Monitoring, analytics, and diagnostics to identify,

troubleshoot, and resolve the root cause of audio and video call quality issues

like connectivity, latency, jitter, packet loss throughout the entire solution

environment.

Visibility, analytics, and diagnostics to quickly identify, troubleshoot, and resolve call quality and user experience problems. Proactive surveillance and management across the entire solution environment.

Complete end-to-end troubleshooting

End-to-end monitoring and automated alerting

of experience problems associated with Zoom calls. Identify

and resolve the problem source that impacts user experience.

Experience Quality 360

A complete end-to-end graphical visualization of a user’s meeting experience.

This improves troubleshooting and accelerates problem solving leading

to faster problem resolution. You can also identify broader organizational

issues, identifying the problem source and responsibility between

user-network-internet-Zoom cloud.

Customizable Dashboards and Data Exploration

Leverage out of the box dashboards or create and customize rich dashboards, data

explorations, and views just the way you want.

Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Phone

phone_e911:read:admin, phone:read:admin

NEW
Essential Apps
These apps have paid features that are available for free for Pro, Business, and Business+ accounts.