pivot

pivot

pivot

How it works: pivot
Categories:
Overview

pivot provides the information and expertise IT and AV Service Providers need to deliver proactive support and meet SLAs in a work-from-anywhere world. Whether you are new to pivot or an existing user, integrate with Zoom to receive 24/7 monitoring, contextual alerts, recommended resolutions, and real-time remote support escalation to deliver uptime.


Gain Full Visibility Across Locations:

  • Extend beyond Zoom Room monitoring to manage your enterprise’s integrated rooms (Crestron, Extron, Cisco, Shure, Poly, Biamp and more) and BYOD calls


Enhance Service Management Workflows

  • Effortlessly track your AV incidents in ServiceNow. Automate ticketing, share resolutions and insights, and manage asset information seamlessly


Manage User Expectations and the Experience

  • Notify users of issues prior to their meeting and book alternative rooms to ensure the meeting goes smoothly


Workplace & Technology Analytics

  • Educate the business on technology usage trends and service initiatives. Leverage data to change the service conversation internally and recognize your team’s achievements. 


The pivot Zoom integration will allow you to add Zoom Rooms into pivotnow.io where you can access more data and devices, integrate incident management and scheduling workflows, and capture the entire AV system. If you have questions or would like to see more of the product, please contact us at: support@pivotnow.io.

Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.

May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Meeting

meeting:read:admin

User

user:read:admin

Dashboard

dashboard_zr:read:admin, dashboard_meetings:read:admin

Devices (H323)

h323:read:admin

Room

room:read:admin

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