Move work forward by starting and scheduling Zoom video meetings from Jira Software tickets and Service Desk issues.
Dispersed teams can plan, track, and release great software, more efficiently by leveraging Zoom video collaboration natively in Jira Software. Helping to travel less and collaborate more.
For difficult customer requests, having a video meeting leads to quicker resolution with better customer sentiment. Service reps get the ability to see and connect with the customer to help solve complex problems. Faster resolution is possible by scheduling and starting Zoom Meetings directly from service tickets and getting the meeting summary automatically updated to the ticket. If you recorded the meeting, the link to the recording and transcript will also appear as a ticket comment.
Atlassian Jira Software and Service Desk are modern productivity systems to plan, track, and support agile teams and customer service reps. Unleash the potential of your teams with Zoom and Atlassian.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Manage content and information generated in the context of Zoom experiences, which may include audio, video, messages, meeting or chat name, agenda, transcriptions, and responses to polls and Q&A.
Manage participants, which may include assigning participants to specific breakout rooms and specifying an interpreter for the session.
Manage registration information, which may include scheduling Zoom experiences or adding or deleting registrants.
Meeting
meeting:write, meeting:read
Recording
recording:read
User
user:read