HealthCare Agent Accelerator

HealthCare Agent Accelerator

NovelVox

How it works: HealthCare Agent Accelerator
How it works: HealthCare Agent Accelerator
How it works: HealthCare Agent Accelerator
How it works: HealthCare Agent Accelerator
How it works: HealthCare Agent Accelerator
How it works: HealthCare Agent Accelerator
How it works: HealthCare Agent Accelerator
How it works: HealthCare Agent Accelerator
How it works: HealthCare Agent Accelerator
How it works: HealthCare Agent Accelerator
Categories:
Works In:
Overview

Health Care Agent Accelerator is a uniquely-integrated unified agent desktop interface, dedicated to ensuring agents are equipped with the most pertinent information in real-time. It seamlessly integrates agents' Zoom contact center workspace with leading HealthCare applications and core industry systems - offering them a unified view of patient information for superior customer experience.


Key Features:


Zoom Workspace Integration: Seamlessly embeds within the Zoom contact center workspace, enriching the agent, customer, and overall contact center experience through deep integration.360-Degree patient View: Provides agents with a comprehensive patient journey overview on a single screen, enabling them to anticipate needs and deliver personalized service in real-time. Next-Generation Desktop Integration: Offers seamless integration with over 75 third-party applications, streamlining workflows and enhancing agent efficiency in managing contact centers. Industry-Specific Optimization: Boasts 50+ industry-optimized templates tailored for various sectors such as banking, healthcare, telecom, and credit unions, ensuring tailored and meaningful interactions. Workflow Integration for Automation: Automates manual tasks through integrated workflows, allowing agents to create tickets, manage call dispositions, and wrap up calls automatically, thus boosting productivity. Add-Ons: Enhances agent productivity with add-ons like Knowledge Base and Case Management, Agent Dashboard - facilitating quicker access to information within a unified workspace. Customization: Supports seamless customization through a user-friendly, no-code design studio environment, empowering businesses to create tailored agent desktop interfaces for departments, teams, or individual agents according to specific business requirements.

Developer Resources
Privacy & Compliance
Requirements
User role
Any user
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with you

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with you and others who participate in Zoom experiences with you

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

User

user:read:user

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