BackEngine.AI Account

BackEngine.AI Account

BackEngine.AI

How it works: BackEngine.AI Account
How it works: BackEngine.AI Account
How it works: BackEngine.AI Account
How it works: BackEngine.AI Account
Categories:
Overview

BackEngine is the product for customer-obsessed teams. BackEngine analyzes all customer conversations across existing communication channels including calls, emails and more, to give you a complete view of the account and allow you to grow NRR.

BackEngine listens to customer communications, gives you a 20,000 foot view across your accounts, and helps you identify what to act on. We surface customer insights including what's working, what needs attention, and what’s trending across your accounts so that you can spend your time wisely.

Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include administrator name, account email address, billing information, and account plan information.

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with your account and others you're allowed to access

Manage your account, which may include creating sub-accounts or changing account plan options.

Associated with your account, others you're allowed to access, and others included in that information.

Manage content and information generated in the context of Zoom experiences, which may include audio, video, messages, meeting or chat name, agenda, transcriptions, and responses to polls and Q&A.

Manage participants, which may include assigning participants to specific breakout rooms and specifying an interpreter for the session.

Manage registration information, which may include scheduling Zoom experiences or adding or deleting registrants.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Meeting

meeting:read:admin, meeting:write:admin

Recording

recording:read:admin

User

user:read:admin

Account

account:read:admin, account:write:admin

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