CallMiner

CallMiner

CallMiner

How it works: CallMiner
Categories:
Overview

CallMiner conversation analytics automatically mines and scores 100% of customer interactions, instantly revealing insights that drive better outcomes for customers and the organization. Businesses can understand what is driving customer sentiment, reduce operational costs, improve contact center efficiency, develop and coach more effective agents, and mitigate compliance risk. Insights can happen post-call to identify patterns and areas of opportunity, or in real-time to automatically alert, guide, and score agents for consistent and continuous feedback.


Customers can use this application to connect their Zoom accounts to their CallMiner accounts. Once connected, CallMiner will access the customer's meeting recordings and deliver conversation analytics from that content.

Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Meeting

meeting:read:admin

Recording

recording:read:admin

User

user:read:admin

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