LiveHelpNow, LLC
Get the most advanced Zoom Phone-integrated Contact Center solution on the market.
With LiveHelpNow’s omnichannel customer service software, you’ll be able to manage and optimize your customer phone, chat, SMS and email communications via one unified queue.
After an easy set-up process and free training for your team, you’ll be ready to communicate with customers through any channel - Web Chat, SMS/text, Facebook Messenger, email, website contact forms, service tickets, self-help knowledge base, and, of course, Zoom Phone. You can even build a chatbot to deflect live chat or phone conversations by helping customers find answers to frequently asked questions without an agent. Send call information to any CRM of choice: Salesforce, HubSpot, Zoho, etc.
You’re going to love the Zoom phone features built into the platform. With just one click, your agents can make Zoom calls directly from the LiveHelpNow console to a customer you’re chatting with. Inbound calls will pop right onto your agent’s screen and display all the customer’s contact information and previous conversation records.
You won’t find a faster or more seamless help desk platform available.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Manage preferences and settings on the account or profile using the app, which may include updating meeting and webinar configuration preferences, email notification preferences, and configuring Zoom Phone, Zoom Room, and telephony devices.
User
user:read
Phone
phone:write, phone_recording:read, phone_call_log:read, phone_voicemail:read, phone_call_control:read, phone:read