LiveHelpNow Omnichannel Contact Center

LiveHelpNow Omnichannel Contact Center

LiveHelpNow, LLC

How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
How it works: LiveHelpNow Omnichannel Contact Center
Categories:
Overview

Get the most advanced Zoom Phone-integrated Contact Center solution on the market.

With LiveHelpNow’s omnichannel customer service software, you’ll be able to manage and optimize your customer phone, chat, SMS and email communications via one unified queue. 

After an easy set-up process and free training for your team, you’ll be ready to communicate with customers through any channel - Web Chat, SMS/text, Facebook Messenger, email, website contact forms, service tickets, self-help knowledge base, and, of course, Zoom Phone. You can even build a chatbot to deflect live chat or phone conversations by helping customers find answers to frequently asked questions without an agent. Send call information to any CRM of choice: Salesforce, HubSpot, Zoho, etc.

You’re going to love the Zoom phone features built into the platform. With just one click, your agents can make Zoom calls directly from the LiveHelpNow console to a customer you’re chatting with. Inbound calls will pop right onto your agent’s screen and display all the customer’s contact information and previous conversation records.

 

You won’t find a faster or more seamless help desk platform available.

  1. Track, categorize, notate and report on all incoming and outgoing Zoom Phone calls all in one place.
  2. Automatically text callers of missed calls with custom "away" message.
  3. Customer information screen automatically "pops" onto an agent's computer screen when an agent answers a call showing all previous interactions (calls, chats, emails, sms messages, etc) as well as name, email, order history.
  4. One-click outgoing call initiation.
  5. Automate post-call activities 
  6. Automatically log calls under customer records in CRM of choice.
  7. Update call status, save notes, escalate
  8. Fully integrated analytics to measure performance. (Average Waiting and Handling Times, Hourly volumes, missed opportunities)
Developer Resources
Privacy & Compliance
Requirements
User role
Any user
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with you

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with you and others who participate in Zoom experiences with you

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with you

Manage preferences and settings on the account or profile using the app, which may include updating meeting and webinar configuration preferences, email notification preferences, and configuring Zoom Phone, Zoom Room, and telephony devices.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

User

user:read

Phone

phone:write, phone_recording:read, phone_call_log:read, phone_voicemail:read, phone_call_control:read, phone:read

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