Helpjuice
Categories:
Overview
Helpjuice is a knowledge management platform that helps businesses create, organize, and share content efficiently. Helpjuice for ZCX integrates with Zoom CX to enhance both self-service and agent-assisted support by delivering AI-powered knowledge retrieval.
With this integration, businesses can:
- Enhance self-service with Zoom Virtual Agent (ZVA) by surfacing relevant Helpjuice articles in response to customer inquiries, reducing ticket volume and improving resolution rates.
- Assist agents in real-time with AI Expert Assist, providing context-aware knowledge recommendations to improve response accuracy and reduce handle times.
This seamless connection ensures that customers and agents always have access to the most relevant, up-to-date information, leading to faster resolutions and better customer satisfaction.
Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Use of this app is personal to you, unless you share it with other participants.