Zoom Phone for ServiceNow

Zoom Phone for ServiceNow

How it works: Zoom Phone for ServiceNow
How it works: Zoom Phone for ServiceNow
How it works: Zoom Phone for ServiceNow
How it works: Zoom Phone for ServiceNow
How it works: Zoom Phone for ServiceNow
How it works: Zoom Phone for ServiceNow
Categories:
Overview

Merge the quality of Zoom Phone with your internal workflows in ServiceNow to simplify tasks for your users. With features such as click-to-call, users can call contacts with a single click. Automatic Call Logging ensures that tasks are tracked, along with call recordings and voicemails. Screen pop-ups with each call help identify the contact and display meaningful information. You and your customers can rest easy knowing that calls are secured, and additional call features are available in the Zoom Client.

Developer Resources
Privacy & Compliance
Requirements
User role
Any user
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with you

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with you and others who participate in Zoom experiences with you

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with you

Manage preferences and settings on the account or profile using the app, which may include updating meeting and webinar configuration preferences, email notification preferences, and configuring Zoom Phone, Zoom Room, and telephony devices.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

User

user:read

Contacts

contact:read

Phone

phone:write, phone:read

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Essential Apps
These apps have paid features that are available for free for Pro, Business, and Business+ accounts.