CallCabinet Compliant Recording & Analytics

CallCabinet Compliant Recording & Analytics

Call Cabinet Corporation

How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
How it works: CallCabinet Compliant Recording & Analytics
Categories:
Overview

CallCabinet delivers cloud-native compliance call recording, unlimited conversation analytics and

quality assurance automation for Zoom Contact Center, Zoom Meetings and Zoom Phone. Seamless, real-time recording of every conversation with complete granular control enables unsurpassed business intelligence from recording data.


Why businesses choose CallCabinet


Compliance for every industry: Including GDPR, PCI DSS, HIPAA, FCA, Dodd-Frank, MiFID II, POPI and many more.


Military-grade security: AES 256-bit rotating encryption methodology.


Redundant and resilient: Record with two capture points to ensure optimal compliance.


Unlimited cloud storage: Access recordings anytime, anywhere.


Data sovereignty: Recordings are stored in data centers across six continents.


PCI DSS compliance: AI-driven redaction, API call redaction or manual intervention options.


Ownership of data: No proprietary encoding formats and your data is always accessible 24/7/365.


Unbeatable uptime: Expect an uptime of 99.999%.


Data migration: CallCabinet enables migration of legacy and proprietary data.


Every CallCabinet recording plan includes the following standard features:


  • Unlimited recordings and storage
  • 256-bit AES rotating encryption
  • Redundancy (local and geographical)
  • Location data sovereignty
  • Custom retention policies
  • Multi-factor authentication
  • Granular user-based permissions
  • Call playback
  • Call flagging
  • Searchable call tagging
  • Call notes
  • Agent and team grouping capabilities
  • Basic API support
  • Multi-language support


Go ahead and make business easy with CallCabinet.


Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.

May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with your account and others you're allowed to access

Manage account profile and contact information, which may include adding or removing users, or updating a user's role, group, name, display name, picture, email address, phone number, job information, location, and other profile information if authorized by a user with appropriate permissions.

Manage preferences and settings on the account or profile using the app, which may include updating meeting and webinar configuration preferences, email notification preferences, and configuring Zoom Phone, Zoom Room, and telephony devices.

Associated with your account, others you're allowed to access, and others included in that information.

Manage content and information generated in the context of Zoom experiences, which may include audio, video, messages, meeting or chat name, agenda, transcriptions, and responses to polls and Q&A.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Meeting

meeting:read:admin

Recording

recording:write:admin, recording:read:admin

User

user:read:admin

Contact center

contact_center_recording:read:admin, contact_center_user:write:admin, contact_center_skill:read:admin, contact_center_recording:write:admin

Group

group:write:admin, group:read:admin

Phone

phone:read:admin, phone:write:admin

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