WhatsApp Business Connector

WhatsApp Business Connector

How it works: WhatsApp Business Connector
How it works: WhatsApp Business Connector
How it works: WhatsApp Business Connector
How it works: WhatsApp Business Connector
How it works: WhatsApp Business Connector
How it works: WhatsApp Business Connector
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Overview

Zoom customers can use the WhatsApp Business marketplace connector to integrate Whatsapp Business with Zoom Applications like Zoom Contact Center

  • Make it easy for people to connect with your business by meeting them where they already are: on WhatsApp
  • Drive marketing, sales and support outcomes with two-way WhatsApp conversations flowing into your Zoom Customer Experience interface
  • Deploy customized WhatsApp conversational flows and smart routing to mitigate high volume inbound support requests

Leveraging the powerful messaging capabilities of the WhatsApp Business Platform alongside Zoom, businesses can now cater to end consumers engaging with them on WhatsApp. 
At the start of any WhatsApp conversation, the WhatsApp Business integration provides agents with not only the message but also context on the consumer’s name, phone number and previous chat history. By leveraging Zoom Contact Center flows, admins can customize their WhatsApp engagement journey directly within Zoom to ensure the right agent is engaging with the right consumer at the right time.

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Essential Apps
These apps have paid features that are available for free for Pro, Business, and Business+ accounts.