Zoom customers can use the WhatsApp Business marketplace connector to integrate Whatsapp Business with Zoom Applications like Zoom Contact Center
Leveraging the powerful messaging capabilities of the WhatsApp Business Platform alongside Zoom, businesses can now cater to end consumers engaging with them on WhatsApp.
At the start of any WhatsApp conversation, the WhatsApp Business integration provides agents with not only the message but also context on the consumer’s name, phone number and previous chat history. By leveraging Zoom Contact Center flows, admins can customize their WhatsApp engagement journey directly within Zoom to ensure the right agent is engaging with the right consumer at the right time.