AutoReach
The AutoReach integration with Zoom Phone enables your team to leverage Zoom's best of breed telephony platform with an industry-leading dialer. By integrating into your existing phone system, AutoReach equips your team with a full suite of features to operate a modern, high-volume outbound call center with best-in-class call quality and reliability, without needing to purchase a different phone system.
Maximize Agent Performance
Combine power, preview, and blended dialing with sms so your reps have more conversations with the right people. Combined with “best time to call” and in-depth reporting/analytics, you can increase your team’s connect rates by 30% and talk time by 300%.
Convert Leads to Revenue, Faster
Improve speed-to-lead with dynamic lead routing, cadences, and targeted campaigns that assign activities to the most qualified agent. Screen pop and dynamic scripting make sure they are always prepared to say the right thing at the right time.
Ease of Use and Deployment
Rapidly deploy and manage campaigns in a matter of minutes with little to no technical experience. Integrate seamlessly into 50+ CRMs or connect custom solutions with our APIs.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Manage preferences and settings on the account or profile using the app, which may include updating meeting and webinar configuration preferences, email notification preferences, and configuring Zoom Phone, Zoom Room, and telephony devices.
User
user:read:admin
Phone
phone:read:admin, phone:write:admin