NovelVox
Credit Union Agent Accelerator is a uniquely-integrated unified agent desktop interface, dedicated to ensuring agents are equipped with the most pertinent information in real-time. It seamlessly integrates agents' Zoom contact center workspace with leading business applications like CRM, Ticketing, and core industry systems - offering them a unified view of customer information for superior customer experience.
Key Features:
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Contacts
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