Zoom Phone For Zendesk

Zoom Phone For Zendesk

How it works: Zoom Phone For Zendesk
How it works: Zoom Phone For Zendesk
How it works: Zoom Phone For Zendesk
How it works: Zoom Phone For Zendesk
How it works: Zoom Phone For Zendesk
How it works: Zoom Phone For Zendesk
Categories:
Overview

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom is headquartered in San Jose, California.

 

Enhance your Zendesk experience and streamline your workflows by installing the Zoom Phone integration.

 

Features

Click to Call

  • Click to call phone numbers with Zendesk
  • Or, manually enter a number within the softphone in Zendesk

Automatic Call Logging

  • Automatically log calls to Zendesk and capture meaningful data for your organization.
  • Access Voicemails and Recordings within the Call Logs
  • Access call history within the call logs.

Zoom Phone Call Quality and Security

  • Enjoy the high call quality and security that are provided by Zoom 
  • Agents can leverage additional features within the Zoom Client

Send and Receive SMS

  • Ability to send and receive SMS within the softphone.


Developer Resources
Privacy & Compliance
Requirements
User role
Any user
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with you

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with you and others who participate in Zoom experiences with you

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with you

Manage account profile and contact information, which may include adding or removing users, or updating a user's role, group, name, display name, picture, email address, phone number, job information, location, and other profile information if authorized by a user with appropriate permissions.

Manage preferences and settings on the account or profile using the app, which may include updating meeting and webinar configuration preferences, email notification preferences, and configuring Zoom Phone, Zoom Room, and telephony devices.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

User

user:write, user:read

Phone

phone_recording:read, phone_call_log:read, phone_call_control:read, phone_call_log:write, phone:write, phone_sms:write, phone_call_control:write, phone_sms:read, phone_recording:write, phone_voicemail:read, phone:read, phone_voicemail:write

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