Now Virtual Agent

Now Virtual Agent

ServiceNow

How it works: Now Virtual Agent
How it works: Now Virtual Agent
How it works: Now Virtual Agent
How it works: Now Virtual Agent
How it works: Now Virtual Agent
How it works: Now Virtual Agent
How it works: Now Virtual Agent
How it works: Now Virtual Agent
Categories:
Works In:
Overview

The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Zoom Team Chat, so you can work more efficiently using chat. With Now Virtual Agent you can execute routine ServiceNow actions via chat, exchange data seamlessly with your existing ServiceNow apps, find answers to frequently asked questions, and resolve common IT requests and HR tasks across your ServiceNow cloud services. Please note that users must have an active ServiceNow account with virtual agent capabilities to use this application in Zoom Team Chat. 

Here's what this app can do: 

  • Receive messages and data that I provide to it. 
  • Send me messages and notifications. 
  • Access my profile information such as my name, email address, company name, and preferred language. 
  • Receive messages and data that team members provide to it in a channel. 
  • Send messages and notifications in a channel.
Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

User

user:read:admin

Team Chat

imchat:bot

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Essential Apps
These apps have paid features that are available for free for Pro, Business, and Business+ accounts.