LoopBridge
Understand What Your Customers Really Need
LoopBridge provides a single source of truth for the voice of the customer. Seamlessly integrating with your go-to-market (GTM) interaction channels, it captures feedback with rich context and sentiment, transforming hours of conversations into actionable insights. Product managers now have all the customer voices available at their fingertips.
Key Features
Co-Pilot: Imagine having an AI companion that instantly finds answers from your quarterly KPIs to actual customer value. Examples of questions you can ask:
"What is the top churn risk for our SMB customers?"
"What are the top 10 requested integrations by our SMB customers?"
"How many customers and who exactly requested the Jira integration?"
"What pain point will a Jira integration solve for our SMB customers?"
"Can you create an Epic for such Jira integration for SMB customers?"
Auto Markers: Define topics of interest and have them automatically marked across all interactions, collecting all relevant snippets for deeper analysis.
Smart Summaries: Summarize the marked snippets into concise bullet points, making it easy to digest and understand key insights from conversations.
Interaction Analysis: Instantly gain insights from each conversation, providing a clear understanding of customer feedback.
Customer Smart Summaries: Access immediate summaries of each customer's historical engagement and status, giving you a complete view of their journey.
Seamless GTM Integration
LoopBridge integrates natively into your GTM systems, ensuring everything is immediately available. It has native integration with channels such as Gong, Intercom, Slack, Zoom, and more. It also supports manual uploads.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Meeting
meeting:read:list_past_participants:admin
Recording
cloud_recording:read:list_account_recordings:admin, cloud_recording:read:recording:admin, cloud_recording:read:list_recording_files:admin, cloud_recording:read:list_user_recordings:admin, cloud_recording:read:recording_analytics_details:admin, cloud_recording:read:archive_files:admin, cloud_recording:read:list_recording_registrants:admin, cloud_recording:read:recording_analytics_summary:admin
User
user:read:list_users:admin, user:read:user:admin