Gainsight App for Zoom

Gainsight App for Zoom

Gainsight

How it works: Gainsight App for Zoom
How it works: Gainsight App for Zoom
How it works: Gainsight App for Zoom
How it works: Gainsight App for Zoom
How it works: Gainsight App for Zoom
How it works: Gainsight App for Zoom
How it works: Gainsight App for Zoom
How it works: Gainsight App for Zoom
How it works: Gainsight App for Zoom
How it works: Gainsight App for Zoom
Categories:
CRM
+1
Works In:
Overview

Gainsight (Organizational Description)


Retain And Grow Your Customers At Scale

Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.


Gainsight App for Zoom  (App Description) 

Make managing your customer accounts even easier with the Gainsight App for Zoom. Capture customer communications in real-time using Gainsight Timeline and the display peritant details from an account’s 360 directly within Zoom during customer calls to ensure that Customer Success teams deliver value to your customers during every interaction. 


Use our Zoom app to:

  • Provide a single source of truth about each customer across your entire company to improve alignment
  • Improve customer call experiences by surfacing important account details for customer-facing teams directly in Zoom. 
  • Drive team efficiency by reducing time needed to prep for customer calls and enabling note-taking or account updates directly within Zoom
  • Leverage data to improve customer analysis as all customer interactions are tracked within a centralized location


Developer Resources
Privacy & Compliance
Requirements
User role
Any user
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with you

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with you and others who participate in Zoom experiences with you

Information that is necessary for the app to function properly, which may include your Zoom user ID, session IDs, meeting role, and other basic identifiers and information about your meeting, webinar, or chat.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with you and others who participate in Zoom experiences with you

Manage content and information generated in the context of Zoom experiences, which may include audio, video, messages, meeting or chat name, agenda, transcriptions, and responses to polls and Q&A.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Meeting

meeting:read

User

user_info:read

Zoom App

zoomapp:inmeeting

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