Balto for Zoom Phone

Balto for Zoom Phone

Balto

How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
How it works: Balto for Zoom Phone
Categories:
Overview

Unite your agents with AI for conversations that deliver results.


Balto's Zoom Phone integration works by automatically starting and stopping the Balto agent application when phone calls are connected.


Balto rides alongside your agents' Zoom calls, gives effective guidance in real-time, and allows managers to step in remotely when extra help is needed. Our proprietary AI continually learns what works best and helps you put improvements into action immediately, without the need for re-training.


Increase Conversions and Revenue

Identify what your top agents are saying and scale your winning strategies and rebuttals.


Improve Customer Satisfaction

Give your agents the knowledge and confidence they need to decrease holds and wait times and deliver superior customer experiences.


Train and Onboard Faster

Slash ramp time with Balto. Turn every Zoom call into your best call by giving agents access to best practices, objection responses, and the most effective phrases, all in real-time.


Achieve Bulletproof Compliance

Stop costly errors before they happen. Balto helps agents stay in compliance and correct mistakes in the moment.


Save Calls Before They're Over

Balto's Real-Time Coaching helps managers identify the right calls to coach before the call is lost. Get alerted for coachable moments, instantly join the call, and help your agents save the call before it ends.


Stop Scoring Calls and Start Improving Them

Balto's Real-Time QA instantly scores 100% of calls so you can focus on improving them. Stop mistakes before they become habits and get a complete picture of call quality.

Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

User

user:read:admin

Phone

phone:read:admin

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Essential Apps
These apps have paid features that are available for free for Pro, Business, and Business+ accounts.