Oracle Field Service
Oracle
Oracle Field Service (OFS) is a robust Field Service Management solution that manages field personnel and their use of parts and equipment to meet SLA requirements 24x7, empowering workers for field and depot tasks through a unified, offline-capable Android and iOS mobile app. OFS improves worker productivity and satisfaction, which in turn improves customer satisfaction as well as asset uptime and lifespan, by leveraging supply chain processes such as inventory tracking and warranties. OFS allows workers to easily access, execute, and manage work-related activities and ongoing communications from any device. This includes retrieving activities, managing routes, viewing activity details, providing activity updates, managing inventory, communicating with peers, and more.
The Oracle Field Service and Zoom Integration:
• Provides a hassle-free and intuitive access to video calling functionality.
• Enables back-office employees, dispatchers, and/or helpdesk operators to initiate video calls with resources in the field, facilitating efficient issue resolution.
• Allows nearby field resources to initiate video calls with other peers in the field, promoting collaboration, helping to resolving urgent tasks.
• Empowers field workers to resolve issues on the first visit, reducing the need for additional truck rolls/return trips, decreasing overall operations costs, and improving customer satisfaction.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Manage content and information generated in the context of Zoom experiences, which may include audio, video, messages, meeting or chat name, agenda, transcriptions, and responses to polls and Q&A.
Manage participants, which may include assigning participants to specific breakout rooms and specifying an interpreter for the session.
Manage registration information, which may include scheduling Zoom experiences or adding or deleting registrants.
Meeting
meeting:write:meeting
User
user:read:user