Oracle B2C Service

Oracle B2C Service

Oracle

How it works: Oracle B2C Service
How it works: Oracle B2C Service
How it works: Oracle B2C Service
How it works: Oracle B2C Service
How it works: Oracle B2C Service
How it works: Oracle B2C Service
How it works: Oracle B2C Service
How it works: Oracle B2C Service
Categories:
Overview

Oracle B2C Service – Making life easier for remote workers with Zoom


Remember the good old days, when service teams would wake up each morning and drive to a physical contact center? Remember the collaboration, the comradery, the cheap lukewarm coffee? Ok, so maybe working from home has not been that bad after all, but there were times when being physically close to your team was incredibly valuable. For instance, holding morning huddles to set the pace for the day, onboarding new employees, or quickly getting assistance for difficult service questions. These activities were easier when your peers were within arm’s reach.


Fortunately for all of us, we can now have the best of both worlds. Oracle has now integrated everyone’s favorite collaboration tool, Zoom, directly into its agent browser UI for B2C service. Now you can instantly collaborate with your team members with the push of a button. Schedule time with your manager, hold a morning huddle, and even host the virtual happy hour without having to leave the agent desktop.


Benefits: 

• Zoom console is integrated into the Oracle B2C Agent Browser UI, eliminating the need for agents to switch interfaces

• Instantly collaborate with peers

• Schedule, host and track meetings from within the Oracle B2C Agent Browser UI


Developer Resources
Privacy & Compliance
Requirements
User role
Any user
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with you

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with you and others who participate in Zoom experiences with you

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with you and others who participate in Zoom experiences with you

Manage content and information generated in the context of Zoom experiences, which may include audio, video, messages, meeting or chat name, agenda, transcriptions, and responses to polls and Q&A.

Manage participants, which may include assigning participants to specific breakout rooms and specifying an interpreter for the session.

Manage registration information, which may include scheduling Zoom experiences or adding or deleting registrants.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Meeting

meeting:write

Recording

recording:read

User

user:read

Contacts

contact:read

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