CallMiner
CallMiner conversation intelligence uses AI to analyze and automatically score 100% of your Zoom interactions, to automate agent quality monitoring, performance feedback, and reveal insights that drive better outcomes for customers and your organization. With CallMiner, your business can understand how to improve customer sentiment, operational costs and efficiency, agent performance, and reduce compliance risk. Some benefits include:
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Contact center
contact_center_recording:read:admin, contact_center_report:read:admin