Freshservice for Zoom Phone
Freshworks Inc
The Freshservice integration with the Zoom Phone App offers an efficient solution for efficient call management, ensuring every customer interaction is logged and accessible within Freshservice. Enhance your team's productivity and provide superior service with the Zoom Phone widget on the Freshservice dashboard.
With the Zoom Phone App on Freshservice, agents can:
- Manage inbound and outbound calls with ease through call controls
- Create new tickets or update existing ones based on the phone conversation to keep all call-related information organized and easily accessible
- Get easy access to call histories associated with every contact to deliver personalized and informed support during every call
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000010452-freshservice-integration-with-zoom-phone
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Phone
phone:read:call_recording:admin, phone:read:call_log:admin, phone:read:list_account_settings:admin