Live Chat

Live Chat

Social Intents

How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
How it works: Live Chat
Categories:
Works In:
Overview

Live Chat lets you talk with your website visitors right from Zoom.


Now you can offer great customer service and sell more without the need for another messaging tool. Setup takes less than 1 minute, and we provide you with a customizable chat widget you can add to your website. Visitors to your site can instantly chat with you about their pre-sales or customer support questions, while you respond right from Zoom.


Use our AI Chatbot trained on your own website content to answer chats automatically, then escalate to your team in Zoom as needed.


You don’t need any other software and you’ll never miss a live chat since we’ll send you chat notifications for every new chat. Use Live Chat as your complete customer care solution that easily integrates with your website.


Our live chat platform is built with businesses, entrepreneurs, and schools of all sizes in mind since our plans support unlimited live chat agents. We’ll grow as you grow. If you are a larger organization with multiple departments and websites, simply add additional live chat widgets for each organization or brand.


You can configure each widget to send chats to a separate Zoom channel. If you have websites in multiple languages, you can even customize your text for each language you want to support.


Our chat widget is fast, reliable, and secure.


Here is a short list of just some of the features Live Chat provides:


  • Chat with visitors directly from Zoom
  • See who you’re chatting with including name, email, and page URL
  • Set up separate chat widgets for each of your websites
  • Style your chat widget to fit your brand
  • Create department based routing to separate channels
  • Send quick replies for common questions
  • Handoff chats between team members
  • Customize your widget for your language


Get started today!

Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

Permissions - App can manage information
Associated with your account, others you're allowed to access, and others included in that information.

Manage participants, which may include assigning participants to specific breakout rooms and specifying an interpreter for the session.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

User

user:read:admin

Team Chat

chat_channel:write:admin, imchat:bot, chat_message:read:admin

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