Social Intents
Live Chat lets you talk with your website visitors right from Zoom.
Now you can offer great customer service and sell more without the need for another messaging tool. Setup takes less than 1 minute, and we provide you with a customizable chat widget you can add to your website. Visitors to your site can instantly chat with you about their pre-sales or customer support questions, while you respond right from Zoom.
Use our AI Chatbot trained on your own website content to answer chats automatically, then escalate to your team in Zoom as needed.
You don’t need any other software and you’ll never miss a live chat since we’ll send you chat notifications for every new chat. Use Live Chat as your complete customer care solution that easily integrates with your website.
Our live chat platform is built with businesses, entrepreneurs, and schools of all sizes in mind since our plans support unlimited live chat agents. We’ll grow as you grow. If you are a larger organization with multiple departments and websites, simply add additional live chat widgets for each organization or brand.
You can configure each widget to send chats to a separate Zoom channel. If you have websites in multiple languages, you can even customize your text for each language you want to support.
Our chat widget is fast, reliable, and secure.
Here is a short list of just some of the features Live Chat provides:
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May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Manage participants, which may include assigning participants to specific breakout rooms and specifying an interpreter for the session.
User
user:read:admin
Team Chat
chat_channel:write:admin, imchat:bot, chat_message:read:admin