IR Collaborate - Experience Management for Zoom

IR Collaborate - Experience Management for Zoom

Integrated Research Limited

How it works: IR Collaborate - Experience Management for Zoom
How it works: IR Collaborate - Experience Management for Zoom
How it works: IR Collaborate - Experience Management for Zoom
How it works: IR Collaborate - Experience Management for Zoom
How it works: IR Collaborate - Experience Management for Zoom
How it works: IR Collaborate - Experience Management for Zoom
How it works: IR Collaborate - Experience Management for Zoom
How it works: IR Collaborate - Experience Management for Zoom
Categories:
Overview

The IR Collaborate suite of Experience Management solutions enables enterprises and service providers with complex, multi-vendor collaboration environments to deliver the best user experience possible for Zoom and their other collaboration services, keeping them running smoothly 24/7.

Product Features

Meeting, Webinar and Room quality and user experience

Visibility, analytics, and diagnostics to quickly identify, troubleshoot, and resolve video and audio quality and user experience problems. Proactive surveillance and management across the entire solution environment.

Complete end-to-end troubleshooting

End-to-end monitoring and automated alerting of experience problems associated with Zoom meetings, rooms, and webinars. Identify and resolve the problem source that impacts user experience.

Experience Quality 360

A complete end-to-end graphical visualization of a user’s meeting experience. This improves troubleshooting and accelerates problem solving leading to faster problem resolution. You can also identify broader organizational issues, identifying the problem source and responsibility between user-network-internet-Zoom cloud.

Customizable Dashboards and Data Exploration

Leverage out of the box dashboards or create and customize rich dashboards, data explorations, and views just the way you want.

Developer Resources
Privacy & Compliance
Requirements
User role
Account admins or Users with required privileges
Zoom account eligibility
Login to check
Permissions - App can view information
Associated with your account and others you're allowed to access

May include administrator name, account email address, billing information, and account plan information.

May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.

Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.

May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.

Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.

Associated with your account, others you're allowed to access, and others included in that information.

May include name, display name, email address, phone number, user ID, and other profile information.

Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.

Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.

Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.

This app can access the following information anytime including outside of a Zoom experience and when the app is not actively in use.
Scopes

Meeting

meeting:read:admin

Webinar

webinar:read:admin

User

user:read:admin

Account

account:read:admin

Dashboard

dashboard_meetings:read:admin, dashboard_webinars:read:admin, dashboard_crc:read:admin, dashboard_home:read:admin, dashboard_im:read:admin, dashboard_zr:read:admin

Devices (H323)

h323:read:admin

Group

group:read:admin

IM Group

imgroup:read:admin

PAC

pac:read:admin

Report

report:read:admin

Role

role:read:admin

Room

room:read:admin

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Essential Apps
These apps have paid features that are available for free for Pro, Business, and Business+ accounts.