Integrated Research Limited
The IR Collaborate suite of Experience Management solutions enables enterprises and service providers with complex, multi-vendor collaboration environments to deliver the best user experience possible for Zoom and their other collaboration services, keeping them running smoothly 24/7.
Visibility, analytics, and diagnostics to quickly identify, troubleshoot, and resolve video and audio quality and user experience problems. Proactive surveillance and management across the entire solution environment.
End-to-end monitoring and automated alerting of experience problems associated with Zoom meetings, rooms, and webinars. Identify and resolve the problem source that impacts user experience.
A complete end-to-end graphical visualization of a user’s meeting experience. This improves troubleshooting and accelerates problem solving leading to faster problem resolution. You can also identify broader organizational issues, identifying the problem source and responsibility between user-network-internet-Zoom cloud.
Leverage out of the box dashboards or create and customize rich dashboards, data explorations, and views just the way you want.
May include administrator name, account email address, billing information, and account plan information.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Information about participants’ computers, phones, and other devices, which may include information about speakers, microphone, and camera, OS version, hard disk ID, PC name, MAC address, IP address (and general location at the country level derived from it), and other device information.
May include access to calendar of scheduled Zoom meetings and webinars, and related details about those meetings and webinars.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
Meeting
meeting:read:admin
Webinar
webinar:read:admin
User
user:read:admin
Account
account:read:admin
Dashboard
dashboard_meetings:read:admin, dashboard_webinars:read:admin, dashboard_crc:read:admin, dashboard_home:read:admin, dashboard_im:read:admin, dashboard_zr:read:admin
Devices (H323)
h323:read:admin
Group
group:read:admin
IM Group
imgroup:read:admin
PAC
pac:read:admin
Report
report:read:admin
Role
role:read:admin
Room
room:read:admin