Integrating with Zoom Phone

Strengthen your engagement with customers by integrating with Zoom Phone services such as APIs, URI schemes and Webhooks.

This document provides an overview of popular features that you may want to implement in your Zoom Phone integration.

Before you begin:

Popular integration flows:

a. Your app has a built in form using which prospective sales leads can submit service inquiry requests along with their phone number. A sales representative reviews the interest form and clicks the phone number of the lead from your app.

b. When the hyperlinked phone number is clicked, your app programmatically launches the Zoom Phone client and the call is placed from the Zoom Phone. Your app keeps track of the call status using Webhooks and displays the real time status.

c. Zoom notifies your app when the call ends. Next, your app displays the call log and prompts the sales representative(caller) to enter additional information related to the call.

Next steps

Learn how to programmatically launch the Zoom Phone client and initiate phone calls using URI schemes.