Error Codes

Contents

1. SDK error codes
2. General error codes

The SDK might return errors in the callbacks or as return values. This list provides a description of possible error codes and how to mitigate them. If you receive an error code, cross-check here to get the semantics of the error and how to resolve it.

1. SDK error codes

1.1 Global SDK error codes

NameError CodeDescription
ZOOM_ERROR_SUCCESS0Function calls successfully.
ZOOM_ERROR_INVALID_ARGUMENTS1Function calls failed due to one or more invalid arguments.
ZOOM_ERROR_ILLEGAL_APP_KEY_OR_SECRET2Your SDK key or secret is illegal.
ZOOM_ERROR_NETWORK_UNAVAILABLE3Your network is unavailable.
ZOOM_ERROR_DEVICE_NOT_SUPPORTED99Your device is not supported by Zoom.
ZOOM_ERROR_UNKNOWN100Error unknown. Please seek help on Zoom Developer Forum.

1.2 API error codes

NameError CodeDescription
ZOOM_API_ERROR_SUCCESS0Successfully made API call.
ZOOM_API_ERROR_FAILED_NULLPOINTER1Zoom SDK is not initialized before use.
ZOOM_API_ERROR_FAILED_WRONGPARAMETERS6Failed due to one or more invalid arguments.
ZOOM_API_ERROR_FAILED_CLIENT_INCOMPATIBLE8Zoom SDK is not compatible.
ZOOM_API_INVALID_STATUS101Our API is taking a break. Please try again later.

1.3 Authentication error codes

NameError CodeDescription
ZOOM_AUTH_ERROR_SUCCESS0Authentication success
ZOOM_AUTH_ERROR_USER_NOT_EXIST1001User does not exist
ZOOM_AUTH_ERROR_WRONG_PASSWORD1002Incorrect password.

1.4 Pre-meeting error codes

NameError CodeDescription
PreMeetingError_Unknown-1Unknown Error. Please seek help on Zoom Developer Forum.
PreMeetingError_Success0Pre-meeting function call succeed.
PreMeetingError_ErrorDomain1Incorrect domain.
PreMeetingError_ErrorService2Service is wrong.
PreMeetingError_ErrorInputValidation300The information input by user is incorrect.
PreMeetingError_ErrorHttpResponse404The resource required does not exist.
PreMeetingError_ErrorNoMeetingNumber3009No meeting number.
PreMeetingError_ErrorTimeOut5003Request timeout.

1.5 Meeting error codes

NameError CodeDescription
MEETING_ERROR_SUCCESS0Start meeting successfully.
MEETING_ERROR_INCORRECT_MEETING_NUMBER1The meeting number is wrong.
MEETING_ERROR_TIMEOUT2Start meeting request timeout.
MEETING_ERROR_NETWORK_UNAVAILABLE3The network is unavailable.
MEETING_ERROR_CLIENT_INCOMPATIBLE4Zoom SDK version is too low.
MEETING_ERROR_NETWORK_ERROR5Network error.
MEETING_ERROR_MMR_ERROR6MMR server error.
MEETING_ERROR_SESSION_ERROR7Session error.
MEETING_ERROR_MEETING_OVER8Requested meeting already ended.
MEETING_ERROR_MEETING_NOT_EXIST9Meeting does not exist.
MEETING_ERROR_USER_FULL10The number of participants exceeds the upper limit.
MEETING_ERROR_NO_MMR11There is no MMR server available for the current meeting.
MEETING_ERROR_LOCKED12Meeting is locked.
MEETING_ERROR_RESTRICTED13Meeting is restricted.
MEETING_ERROR_RESTRICTED_JBH14Join meeting before the host is not allowed.
MEETING_ERROR_WEB_SERVICE_FAILED15Failed to request web service.
MEETING_ERROR_REGISTER_WEBINAR_FULL16The number of registers exceeds the upper limit of the webinar.
MEETING_ERROR_DISALLOW_HOST_REGISTER_WEBINAR17Registering the webinar with the host's email is not allowed.
MEETING_ERROR_DISALLOW_PANELIST_REGISTER_WEBINAR18Registering the webinar with the panelist's email is not allowed.
MEETING_ERROR_HOST_DENY_EMAIL_REGISTER_WEBINAR19The registration of the webinar is rejected by the host.
MEETING_ERROR_WEBINAR_ENFORCE_LOGIN20User needs to login if the user wants to join the webinar.
MEETING_ERROR_EXIT_WHEN_WAITING_HOST_START21User leaves the meeting when waiting for the host to start.
MEETING_ERROR_INVALID_ARGUMENTS99Meeting is failed due to invalid arguments.
MEETING_ERROR_UNKNOWN100Unknown error. Please seek help on Zoom Developer Forum.
MEETING_ERROR_INVALID_STATUS101Meeting API is taking a break. Please try again.

2. General error codes

Below are some common errors codes that are not specific belongs to SDK, but occasionally you will see them while using our Zoom SDK.

DescriptionError CodeSuggestion
Failed to create a data connection with our server.5Please check your network connection or network configuration.
Failed to send create meeting command to our server.15Please check your network or HTTP request configuration.
SDK authentication failure: invalid SDK key & secret3023Please check your SDK key & secret
Your account does not support using SDK3024Ensure your license type or your account has SDK enabled.
No response from our server in 30 seconds5003Please try again later. If it happens a lot, please visit our community forum for help.
DNS resolve failure5004Please check your network adaptor or your network hardware.
Conference does not exist102006Ensure the conference number is correct or has successfully being scheduled/hosted.
Zoom client version lower than the minimum required version102011Please download our latest version of SDK
Zoom client version higher than the maximum allowed version102012Please download our latest version of SDK
Conference token expired102014Get a new token from our API
Server is too busy103008Please try again later. If it happens a lot, please visit our community forum for help.
Your account does not support the requested feature103024Please ensure your account has the feature that you are requesting.
You account does not support call out103025Please ensure your account supports call out feature.
Having too much pending requests. Conference terminated103037Reduce your request frequency or try again later.
Your account is in blacklist103039Please seek support since your account is in the blacklist.
Conference going to create already exisit102004 / 103001Please try another meeting number or your previous “create meeting” request was successful.
Number of attendee has reached limitation102010 / 103006Contact our sales engineer if you would like to have more attendees.
The conference your are joining is locked102015 / 103011Please contact your meeting host to unlock the meeting.
Account is restricted, not allowed to join the conference102016 / 103014Your account is restricted, please seek support.

If your error codes do not exist in the above tables, please visit our Developer Community Forum for further support.

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