Error Codes


Contents

1. SDK error codes

2. General error codes

The SDK might return errors in the callbacks or as return values. This list provides a description of possible error codes and how to mitigate them. If you receive an error code, cross-check here to get the semantics of the error and how to resolve it.

1. SDK error codes

1.1 Global SDK error codes

Description Error Code Suggestion
Success – request is successful. 0 None
Incorrect meeting number 1 Check the meeting ID and start or join the meeting again.
Internal Zoom cloud service issue. 2 Please contact Zoom support if you receive this error repeatedly
Network is not available 3 Prompt the user to check the internal network.
Zoom MobileRTC stack version is not compatible to connect to the meeting 4 Update the iOS SDK to the latest version.
Network connection issues 5 Check the internal network.
Internal error 6, 7, 11 Please contact Zoom support if you receive this error repeatedly.
The meeting you want to join or start has ended 8 Create or join another meeting.
The meeting you want to join or start does not exist 9 Create or join another meeting.
The meeting you want to join is full 10 None
You are trying to join a locked meeting 12 Prompt the user
You are trying to join a restricted meeting 14 Prompt the user
Join before the host is restricted 15 Prompt the user
Request to web service failed 16 Typically, a network error. Retry to start meeting, if you repeated see this, contact zoom support.
Number of registered webinar attendees has reached the limit 17 None
Cannot register a webinar using the host email 13 Check if the host email has already been registered with Zoom.
Cannot register a webinar using a panelist’s email 18 Check if the panelist’s email has already been registered with Zoom.
Registration to this webinar has been denied by the host 19 Check the webinar configuration on the Zoom website.
This webinar requires participants to login. 20 None
User leaves the meeting when waiting for the host to start 21 None
Failed due to one or more invalid arguments. 99 Please check the Zoom SDK documentation on function usage.
Meeting error 100 Please check the Zoom SDK documentation on function usage.
Meeting API cannot be called now 101 Please contact Zoom support if you receive this error repeatedly.

1.2 Authentication error codes

Name Error Code Description
MobileRTCAuthError_Success 0 Authentication is successful
MobileRTCAuthError_KeyOrSecretEmpty 300 Your SDK key or secret is empty
MobileRTCAuthError_KeyOrSecretWrong 3023 Your SDK key or secret is invalid
MobileRTCAuthError_AccountNotSupport 3024 Your account does not support SDK
MobileRTCAuthError_AccountNotEnableSDK 3025 Your account does not support SDK
MobileRTCAuthError_Unknown 5 Unknown error. Please seek help on Zoom Developer Forum

1.3 Pre-meeting error codes

Name Error Code Description
PreMeetingError_Unknown -1 Unknown error. Please seek help on Zoom Developer Forum
PreMeetingError_Success 0 Pre-meeting action success
PreMeetingError_ErrorDomain 1 Incorrect domain
PreMeetingError_ErrorService 2 Service has an issue
PreMeetingError_ErrorInputValidation 300 Inputed information is not valid
PreMeetingError_ErrorHttpResponse 404 Requested resource does not exist
PreMeetingError_ErrorNoMeetingNumber 3009 No such meeting number
PreMeetingError_ErrorTimeOut 5003 Timeout.

1.4 Meeting error codes

Name Error Code Description
MobileRTCMeetError_Success 0 Successfully start/join meeting
MobileRTCMeetError_NetworkError 1 Network issue, please check your network connection
MobileRTCMeetError_ReconnectError 2 Failed to reconnect to the meeting
MobileRTCMeetError_MMRError 3 MMR issue, please check MMR configuration
MobileRTCMeetError_PasswordError 4 The meeting password is incorrect
MobileRTCMeetError_SessionError 5 Failed to create data connection with MMR
MobileRTCMeetError_MeetingOver 6 Meeting is over
MobileRTCMeetError_MeetingNotStart 7 Meeting is not yet started
MobileRTCMeetError_MeetingNotExist 8 The meeting does not exist
MobileRTCMeetError_MeetingUserFull 9 The amount of attendees has reached the upper limit
MobileRTCMeetError_MeetingClientIncompatible 10 The SDK version is incompatible
MobileRTCMeetError_NoMMR 11 No MMR is valid
MobileRTCMeetError_MeetingLocked 12 The meeting is locked by the host
MobileRTCMeetError_MeetingRestricted 13 The meeting is restricted
MobileRTCMeetError_MeetingRestrictedJBH 14 The host does not allow join before host
MobileRTCMeetError_CannotEmitWebRequest 15 Failed to request the web server
MobileRTCMeetError_CannotStartTokenExpire 16 Failed to start meeting with expired token
MobileRTCMeetError_VideoError 17 User’s video does not work
MobileRTCMeetError_AudioAutoStartError 18 User’s audio cannot auto-start
MobileRTCMeetError_RegisterWebinarFull 19 The amount of webinar attendees reaches the upper limit
MobileRTCMeetError_RegisterWebinarHostRegister 20 User needs to register a webinar account if he/she wants to start a webinar
MobileRTCMeetError_RegisterWebinarPanelistRegister 21 User needs to register an account if he/she wants to join the webinar by the link
MobileRTCMeetError_RegisterWebinarDeniedEmail 22 The host has denied your webinar registration
MobileRTCMeetError_RegisterWebinarEnforceLogin 23 Sign in with the specified account to join webinar
MobileRTCMeetError_ZCCertificateChanged 24 The certificate of ZC has been changed
MobileRTCMeetError_VanityNotExist 27 The vanity URL does not exist
MobileRTCMeetError_JoinWebinarWithSameEmail 28 The email address has already been registered in the current webinar
MobileRTCMeetError_WriteConfigFile 50 Failed to write configure file
MobileRTCMeetError_RemovedByHost 61 Meeting is removed by the host
MobileRTCMeetError_InvalidArguments 150 Invalid arguments
MobileRTCMeetError_InvalidUserType 151 Invalid user type
MobileRTCMeetError_InAnotherMeeting 152 The user joins already in another ongoing meeting
MobileRTCMeetError_Unknown 153 Unknown error. Please seek help on Zoom Developer Forum.

2. General error codes

Below are some common errors codes that are not specific belongs to SDK, but occasionally you will see them while using our Zoom SDK.

Description Error Code Suggestion
Failed to create a data connection with our server. 5 Please check your network connection or network configuration.
Failed to send create meeting command to our server. 15 Please check your network or HTTP request configuration.
Wrong user password 1002 Please check your password.
Web login locked out after 6 failed attempts 1019 Please seek support to reactivate your account
SDK authentication failure: invalid SDK key & secret 3023 Please check your SDK key & secret
Your account does not support using SDK 3024 Ensure your license type or your account has SDK enabled.
No response from our server in 30 seconds 5003 Please try again later. If it happens a lot, please visit our community forum for help.
DNS resolve failure 5004 Please check your network adaptor or your network hardware.
Conference does not exist 102006 Ensure the conference number is correct or has successfully being scheduled/hosted.
Zoom client version lower than the minimum required version 102011 Please download our latest version of SDK
Zoom client version higher than the maximum allowed version 102012 Please download our latest version of SDK
Conference token expired 102014 Get a new token from our API
Server is too busy 103008 Please try again later. If it happens a lot, please visit our community forum for help.
Your account does not support the requested feature 103024 Please ensure your account has the feature that you are requesting.
You account does not support call out 103025 Please ensure your account supports call out feature.
Having too much pending requests. Conference terminated 103037 Reduce your request frequency or try again later.
Your account is in blacklist 103039 Please seek support since your account is in the blacklist.
Conference going to create already exisit 102004 / 103001 Please try another meeting number or your previous “create meeting” request was successful.
Number of attendee has reached limitation 102010 / 103006 Contact our sales engineer if you would like to have more attendees.
The conference you are joining is locked 102015 / 103011 Please contact your meeting host to unlock the meeting.
Account is restricted, not allowed to join the conference 102016 / 103014 Your account is restricted, please seek support.

If your error codes do not exist in the above tables, please visit our Developer Community Forum for further supports.