Error Codes
Contents
1. SDK error codes2. General error codes
The SDK might return errors in the callbacks or as return values. This list provides a description of possible error codes and how to mitigate them. If you receive an error code, cross-check here to get the semantics of the error and how to resolve it.
1. SDK error codes
1.1 Global SDK error codes
| Description | Error Code | Suggestion |
|---|---|---|
| Success – request is successful. | 0 | None |
| Incorrect meeting number | 1 | Check the meeting ID and start or join the meeting again. |
| Internal Zoom cloud service issue. | 2 | Please contact Zoom support if you receive this error repeatedly |
| Network is not available | 3 | Prompt the user to check the internal network. |
| Zoom MobileRTC stack version is not compatible to connect to the meeting | 4 | Update the iOS SDK to the latest version. |
| Network connection issues | 5 | Check the internal network. |
| Internal error | 6, 7, 11 | Please contact Zoom support if you receive this error repeatedly. |
| The meeting you want to join or start has ended | 8 | Create or join another meeting. |
| The meeting you want to join or start does not exist | 9 | Create or join another meeting. |
| The meeting you want to join is full | 10 | None |
| You are trying to join a locked meeting | 12 | Prompt the user |
| You are trying to join a restricted meeting | 14 | Prompt the user |
| Join before the host is restricted | 15 | Prompt the user |
| Request to web service failed | 16 | Typically, a network error. Retry to start meeting, if you repeated see this, contact zoom support. |
| Number of registered webinar attendees has reached the limit | 17 | None |
| Cannot register a webinar using the host email | 13 | Check if the host email has already been registered with Zoom. |
| Cannot register a webinar using a panelist's email | 18 | Check if the panelist's email has already been registered with Zoom. |
| Registration to this webinar has been denied by the host | 19 | Check the webinar configuration on the Zoom website. |
| This webinar requires participants to login. | 20 | None |
| User leaves the meeting when waiting for the host to start | 21 | None |
| Failed due to one or more invalid arguments. | 99 | Please check the Zoom SDK documentation on function usage. |
| Meeting error | 100 | Please check the Zoom SDK documentation on function usage. |
| Meeting API cannot be called now | 101 | Please contact Zoom support if you receive this error repeatedly. |
1.2 Authentication error codes
| Name | Error Code | Description |
|---|---|---|
| MobileRTCAuthError_Success | 0 | Authentication is successful |
| MobileRTCAuthError_KeyOrSecretEmpty | 300 | Your SDK key or secret is empty |
| MobileRTCAuthError_KeyOrSecretWrong | 3023 | Your SDK key or secret is invalid |
| MobileRTCAuthError_AccountNotSupport | 3024 | Your account does not support SDK |
| MobileRTCAuthError_AccountNotEnableSDK | 3025 | Your account does not support SDK |
| MobileRTCAuthError_Unknown | 5 | Unknown error. Please seek help on Zoom Developer Forum |
1.3 Pre-meeting error codes
| Name | Error Code | Description |
|---|---|---|
| PreMeetingError_Unknown | -1 | Unknown error. Please seek help on Zoom Developer Forum |
| PreMeetingError_Success | 0 | Pre-meeting action success |
| PreMeetingError_ErrorDomain | 1 | Incorrect domain |
| PreMeetingError_ErrorService | 2 | Service has an issue |
| PreMeetingError_ErrorInputValidation | 300 | Inputed information is not valid |
| PreMeetingError_ErrorHttpResponse | 404 | Requested resource does not exist |
| PreMeetingError_ErrorNoMeetingNumber | 3009 | No such meeting number |
| PreMeetingError_ErrorTimeOut | 5003 | Timeout. |
1.4 Meeting error codes
| Name | Error Code | Description |
|---|---|---|
| MobileRTCMeetError_Success | 0 | Successfully start/join meeting |
| MobileRTCMeetError_NetworkError | 1 | Network issue, please check your network connection |
| MobileRTCMeetError_ReconnectError | 2 | Failed to reconnect to the meeting |
| MobileRTCMeetError_MMRError | 3 | MMR issue, please check MMR configuration |
| MobileRTCMeetError_PasswordError | 4 | The meeting password is incorrect |
| MobileRTCMeetError_SessionError | 5 | Failed to create data connection with MMR |
| MobileRTCMeetError_MeetingOver | 6 | Meeting is over |
| MobileRTCMeetError_MeetingNotStart | 7 | Meeting is not yet started |
| MobileRTCMeetError_MeetingNotExist | 8 | The meeting does not exist |
| MobileRTCMeetError_MeetingUserFull | 9 | The amount of attendees has reached the upper limit |
| MobileRTCMeetError_MeetingClientIncompatible | 10 | The SDK version is incompatible |
| MobileRTCMeetError_NoMMR | 11 | No MMR is valid |
| MobileRTCMeetError_MeetingLocked | 12 | The meeting is locked by the host |
| MobileRTCMeetError_MeetingRestricted | 13 | The meeting is restricted |
| MobileRTCMeetError_MeetingRestrictedJBH | 14 | The host does not allow join before host |
| MobileRTCMeetError_CannotEmitWebRequest | 15 | Failed to request the web server |
| MobileRTCMeetError_CannotStartTokenExpire | 16 | Failed to start meeting with expired token |
| MobileRTCMeetError_VideoError | 17 | User's video does not work |
| MobileRTCMeetError_AudioAutoStartError | 18 | User's audio cannot auto-start |
| MobileRTCMeetError_RegisterWebinarFull | 19 | The amount of webinar attendees reaches the upper limit |
| MobileRTCMeetError_RegisterWebinarHostRegister | 20 | User needs to register a webinar account if he/she wants to start a webinar |
| MobileRTCMeetError_RegisterWebinarPanelistRegister | 21 | User needs to register an account if he/she wants to join the webinar by the link |
| MobileRTCMeetError_RegisterWebinarDeniedEmail | 22 | The host has denied your webinar registration |
| MobileRTCMeetError_RegisterWebinarEnforceLogin | 23 | Sign in with the specified account to join webinar |
| MobileRTCMeetError_ZCCertificateChanged | 24 | The certificate of ZC has been changed |
| MobileRTCMeetError_VanityNotExist | 27 | The vanity URL does not exist |
| MobileRTCMeetError_JoinWebinarWithSameEmail | 28 | The email address has already been registered in the current webinar |
| MobileRTCMeetError_WriteConfigFile | 50 | Failed to write configure file |
| MobileRTCMeetError_RemovedByHost | 61 | Meeting is removed by the host |
| MobileRTCMeetError_InvalidArguments | 150 | Invalid arguments |
| MobileRTCMeetError_InvalidUserType | 151 | Invalid user type |
| MobileRTCMeetError_InAnotherMeeting | 152 | The user joins already in another ongoing meeting |
| MobileRTCMeetError_Unknown | 153 | Unknown error. Please seek help on Zoom Developer Forum. |
2. General error codes
Below are some common errors codes that are not specific belongs to SDK, but occasionally you will see them while using our Zoom SDK.
| Description | Error Code | Suggestion |
|---|---|---|
| Failed to create a data connection with our server. | 5 | Please check your network connection or network configuration. |
| Failed to send create meeting command to our server. | 15 | Please check your network or HTTP request configuration. |
| Wrong user password | 1002 | Please check your password. |
| Web login locked out after 6 failed attempts | 1019 | Please seek support to reactivate your account |
| SDK authentication failure: invalid SDK key & secret | 3023 | Please check your SDK key & secret |
| Your account does not support using SDK | 3024 | Ensure your license type or your account has SDK enabled. |
| No response from our server in 30 seconds | 5003 | Please try again later. If it happens a lot, please visit our community forum for help. |
| DNS resolve failure | 5004 | Please check your network adaptor or your network hardware. |
| Conference does not exist | 102006 | Ensure the conference number is correct or has successfully being scheduled/hosted. |
| Zoom client version lower than the minimum required version | 102011 | Please download our latest version of SDK |
| Zoom client version higher than the maximum allowed version | 102012 | Please download our latest version of SDK |
| Conference token expired | 102014 | Get a new token from our API |
| Server is too busy | 103008 | Please try again later. If it happens a lot, please visit our community forum for help. |
| Your account does not support the requested feature | 103024 | Please ensure your account has the feature that you are requesting. |
| You account does not support call out | 103025 | Please ensure your account supports call out feature. |
| Having too much pending requests. Conference terminated | 103037 | Reduce your request frequency or try again later. |
| Your account is in blacklist | 103039 | Please seek support since your account is in the blacklist. |
| Conference going to create already exisit | 102004 / 103001 | Please try another meeting number or your previous “create meeting” request was successful. |
| Number of attendee has reached limitation | 102010 / 103006 | Contact our sales engineer if you would like to have more attendees. |
| The conference you are joining is locked | 102015 / 103011 | Please contact your meeting host to unlock the meeting. |
| Account is restricted, not allowed to join the conference | 102016 / 103014 | Your account is restricted, please seek support. |
If your error codes do not exist in the above tables, please visit our Developer Community Forum for further supports.
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