Error Codes


1. SDK error codes

2. General error codes

The SDK might return errors in the callbacks or as return values. This list provides a description of possible error codes and how to mitigate them. If you receive an error code, cross-check here to get the semantics of the error and how to resolve it.

1. SDK error codes

1.1 Global SDK error

Name Error Code Description
SDKERR_NO_IMPL 1 This feature is currently not available
SDKERR_WRONG_USEAGE 2 Incorrect usage of the feature
SDKERR_MODULE_LOAD_FAILED 4 Loading module failed
SDKERR_MEMORY_FAILED 5 No memory allocated
SDKERR_SERVICE_FAILED 6 Internal service error
SDKERR_UNINITIALIZE 7 SDK is not initialized before the use
SDKERR_UNAUTHENTICATION 8 SDK is not authorized before the use
SDKERR_NORECORDINGINPROCESS 9 No recording is in process
SDKERR_TRANSCODER_NOFOUND 10 Transcoder module is not found
SDKERR_VIDEO_NOTREADY 11 The video service is not ready
SDKERR_UNKNOWN 13 Unknown error
SDKERR_OTHER_SDK_INSTANCE_RUNNING 14 Another SDK instance is in process
SDKERR_NO_AUDIODEVICE_ISFOUND 16 No audio device is found
SDKERR_NO_VIDEODEVICE_ISFOUND 17 No video device is found
SDKERR_TOO_FREQUENT_CALL 18 API calls too frequent
SDKERR_FAIL_ASSIGN_USER_PRIVILEGE 19 User cannot be assigned with the new privilege
SDKERR_MEETING_DONT_SUPPORT_FEATURE 20 The current meeting does not support the request feature

1.2 Authentication error

Name Error Code Description
AUTHRET_SUCCESS 0 Authentication Success
AUTHRET_KEYORSECRETEMPTY 1 Either the SDK key or secret is empty
AUTHRET_KEYORSECRETWRONG 2 Either the SDK key or secret is incorrect
AUTHRET_ACCOUNTNOTSUPPORT 3 Your account does not support SDK
AUTHRET_ACCOUNTNOTENABLESDK 4 Your account does not support SDK
AUTHRET_UNKNOWN 5 Unknown error
AUTHRET_SERVICE_BUSY 6 Service is busy. Please try again later
AUTHRET_NONE 7 Initial status

2. General error codes

Below are some common errors codes that are not specific belongs to SDK, but occasionally you will see them while using our Zoom SDK.

Description Error Code Suggestion
Failed to create a data connection with our server. 5 Please check your network connection or network configuration.
Failed to send create meeting command to our server. 15 Please check your network or HTTP request configuration.
Wrong user password 1002 Please check your password.
Web login locked out after 6 failed attempts 1019 Please seek support to reactivate your account
SDK authentication failure: invalid SDK key & secret 3023 Please check your SDK key & secret
Your account does not support using SDK 3024 Ensure your license type or your account has SDK enabled.
No response from our server in 30 seconds 5003 Please try again later. If it happens a lot, please visit our community forum for help.
DNS resolve failure 5004 Please check your network adaptor or your network hardware.
Conference does not exist 102006 Ensure the conference number is correct or has successfully being scheduled/hosted.
Zoom client version lower than the minimum required version 102011 Please download our latest version of SDK
Zoom client version higher than the maximum allowed version 102012 Please download our latest version of SDK
Conference token expired 102014 Get a new token from our API
Server is too busy 103008 Please try again later. If it happens a lot, please visit our community forum for help.
Your account does not support the requested feature 103024 Please ensure your account has the feature that you are requesting.
You account does not support call out 103025 Please ensure your account supports call out feature.
Having too much pending requests. Conference terminated 103037 Reduce your request frequency or try again later.
Your account is in blacklist 103039 Please seek support since your account is in the blacklist.
Conference going to create already exisit 102004 / 103001 Please try another meeting number or your previous “create meeting” request was successful.
Number of attendee has reached limitation 102010 / 103006 Contact our sales engineer if you would like to have more attendees.
The conference you are joining is locked 102015 / 103011 Please contact your meeting host to unlock the meeting.
Account is restricted, not allowed to join the conference 102016 / 103014 Your account is restricted, please seek support.

If your error codes do not exist in the above tables, please visit our Developer Community Forum for further supports.