Error Codes

NameError CodeDescriptionSuggestion
Errors_Success0Request is successfulNone
Errors_Wrong_Usage1Wrong usage of the interfaceRead the corresponding doc to learn the interface.
Errors_Internal_Error2Internal error. Usually appears when you do not have the complete package or mix up libraries from different versionsPlease try to download the latest version of SDK library
Errors_Uninitialize3The Zoom SDK has not been initializedPlease make sure you have initialized the SDK before you call any services
Errors_Memory_Error4Insufficient memory to create a servicePlease try to free up some memory used by other applications and try again. If this error appears too often, please seek help.
Errors_Load_Module_Error5Unable to load module from the library. Usually appears when you do not have the complete SDK library or mix up the libraries from different versions.Please try to download the latest version of SDK library
Errors_UnLoad_Module_Error6Unable to unload an module in the SDK libraryPlease double check whether the module is being stuck or it just need more time to finish its work.
Errors_Invalid_Parameter7Wrong usage of the parameters that pass to an interfaceRead the corresponding doc to learn the interface.
Errors_Unknown8Unknown error. Usually appears when rare errors occur.Please double check the log file and see if there are any related error messages. If it appears too often, please seek help.
Errors_Auth_Error1001Authentication errorPlease seek help if you are getting this error.
Errors_Auth_Empty_Key_or_Secret1002SDK key or secret is emptyPlease pass SDK key and secret
Errors_Auth_Wrong_Key_or_Secret1003SDK key or secret is invalidPlease pass valid SDK key and secret
Errors_Auth_DoesNot_Support_SDK1004Your account does not support SDKPlease check your Zoom account settings or contact our sales engineer to enable it.
Errors_Auth_Disable_SDK1005Your account has disabled the SDK featurePlease check your Zoom account settings or contact our sales engineer to enable it.
Errors_Session_Module_Not_Found2001Unable to find the module for the Session service. Usually appears when you do not have the complete SDK library or mix up the libraries from different versions.Please try to download the latest version of SDK library
Errors_Session_Service_Invaild2002The Session service is invalidPlease make sure the SDK has been initialized correctly
Errors_Session_Join_Failed2003Unable to join the SessionPlease double check the information passed to join the Session
Errors_Session_No_Rights2004You do not have the permission to perform operation on this SessionPlease make sure you have the correct permission
Errors_Session_Already_In_Progress2005The request you are trying to do(join Session) is already in progressPlease do not send request too frequent. Or please try again
Errors_Session_Dont_Support_SessionType2006The Session type is not support in current system.Please seek for help.
Errors_Session_Reconncting2007Trying to reconnect to the SessionPlease double check your network connection
Errors_Session_Disconnect2008Disconnecting from the sessionWhen disconnecting from the session, please unsubscribe the videos and clean up the resources
Errors_Session_Not_Started2010The Session that you are trying to start did not start successfullyPlease try again
Errors_Session_Need_Password2011The Session you are trying to join needs passwordPlease pass password to join
Errors_Session_Password_Wrong2012The password entered is incorrectPlease provide the correct password
Errors_Session_Remote_DB_Error2013The remote database has some errorsPlease try again later. If problem persists, please seek help.
Errors_Session_Invalid_Param2014Received invalid parameters of join Session.Please double check the parameters you passed to the method and try again
Errors_Session_Audio_Error3000SDK is having issues with audioPlease double check your audio devices
Errors_Session_Video_Error4000SDK is having issues with videoPlease double check your video devices
Errors_Session_Video_Device_Error4001SDK is having issues with video devicesPlease double check your video devices
Errors_Session_Live_Stream_Error5000SDK is unable to start live streamingEnsure the parameters and information pass for live streaming are correct
RawDataError_Malloc_Failed6002Unable to allocate memory for raw dataPlease try to free some memories and try again
RawDataError_Not_In_Session6005Unable to retrieve raw data because it is not in a SessionStart or join a Session to start retrieving raw data
RawDataError_No_License6006You do not have the correct license to use raw data featurePlease contact sales to purchase the correct license type
RawDataError_Video_Module_Not_Ready6007The video module is not ready to retrieve raw dataPlease initialize the video module, subscribe, and try again
RawDataError_Video_Module_Error6008Unable to use the video modulePlease try to download the latest version of SDK library, and import the video module properly
RawDataError_Video_device_error6009The video device has some errorsPlease make sure your video device is connected and the SDK has the proper permission to access the device
RawDataError_No_Video_Data6010Unable to retrieve video raw dataPlease make sure the video module has been initialized
RawDataError_Share_Module_Not_Ready6011The share module is not ready to retrieve raw dataPlease initialize the share module, subscribe, and try again
RawDataError_Share_Module_Error6012Unable to use the share modulePlease try to download the latest version of SDK library, and import the share module properly
RawDataError_No_Share_Data6013Unable to retrieve share raw dataPlease make sure your share module has imported properly, and the configurations are set
RawDataError_Audio_Module_Not_Ready6014The audio module is not ready to retrieve raw dataPlease initialize the audio module, subscribe, and try again
RawDataError_Audio_Module_Error6015Unable to use the audio modulePlease try to download the latest version of SDK library, and import the audio module properly
RawDataError_No_Audio_Data6016Unable to retrieve audio raw dataPlease make sure the audio module has been initialized

Need help?

If you're looking for help, try Developer Support or our Developer Forum. Priority support is also available with Premier Developer Support plans.